General Hire
General Hire INFO
Here you will find all the information you need to know about hiring from Lizzie’s Hats.
For Royal Ascot hire please go to the Royal Ascot page for more information.
Appointments
The shop isn’t open every day—please check the contact page for opening days and book an appointment to visit. You can contact via the contact page, WhatsApp, email or contact form. For WhatsApp please only call/message Monday – Saturday between 9am and 6pm.
In May and June, we’re open on specific days, you can find out these days via the contact page and clicking on the ‘Appointment Booking’ button or WhatsApp/email me and I’ll forward dates to you. Outside of these months, appointments can be made upon request. First-time customers must visit the shop.
During May and June, Hats cannot be booked online/virtually, an in-person visit by appointment to choose your hat is required. After you’ve chosen your hat postage can be arranged for those who are unable to collect in person.
Appointments are 45 minutes, though may run into one another – this sometimes can’t be helped.
If you need to bring someone, let us know in advance, as space is limited. We advise against bringing children due to the shop’s size.
Please bring your outfit or a fabric swatch for the best hat match.
Before your appointment, check the contact page for directions, parking info, and tips on being mindful of horses, dogs, and children.
Payment is via bank transfer or card.
Posting
You must be present for delivery on the specified day pre-arranged. Otherwise Royal Mail will NOT leave your delivery if no one is home to accept. If delivery is missed and your hat arrives late, it’s your responsibility!
Hats are sent via Royal Mail Special Delivery (by 1pm), they must be returned the same way with the agreed insurance value. Hats are your responsibility while in your possession, as they are not insured by Lizzie’s Hats.
To track the parcel your tracking number is available upon request from Lizzie, please call or WhatsApp.
If staying at a hotel, inform reception to ensure safe delivery and confirm receipt. Once the hat is posted, it is considered a hire, regardless of whether it’s worn, and no refunds will be given.
Please note: Sometimes the postman will not leave a card saying it was a missed delivery, it’s very important that you are present. This should be discussed at the time of booking, so a suitable day and time can be agreed.
Cancellation & Refunds
Cancellation of a booking is required no less that 7 days before the event for a refund to be issued (minus £25 consultation fee). Notice of any less will result in the full amount being charged. Once a hat has been posted/collected it is considered hire even if not worn and there will be no refund.
Help & Advice
During the busy months (May and June), virtual advice and matching are not available—you must book an in-person appointment at the shop.
Outside of these months, if you can’t visit in person, please browse my collection on the website first, where you can search by colour and style.
Once you’ve selected some hats that catch your eye, send your choices via WhatsApp or email. I can then advise on fit and style, provide my honest opinion, and proceed with the booking.
Important Info
Hats are not insured by me whilst hired and are your responsibility until safely returned. Please protect the hat from rain. If a hat is damaged (including lost decorations, rain damage, or dents), the hirer must cover the cost of repairs. If beyond repair, the full value must be paid as stated in the hire contract. Hats should stay in their boxes when not worn and be protected. Please avoid using hat pins or altering any part of the hat, including fastenings. Makeup marks are expected and hats are cleaned before and after each hire.
Hat hire is for 5 days or 7 days if posting. If hat hire is required for a longer period, we ask that you discuss this with us. If hats are returned late without notice then a fee may be charged.
Please note your booking is not complete until we received completed contract and monies are received. Please complete the contract below.
Collection & Returns
Hats can be collected from the conservatory attached to the house. They will be in named boxes (alphabetical by first name). Please check your box before leaving.
Parking is at the top entrance off the B4000 (do not enter via the “no entry” gate). After parking, walk down to the conservatory, being mindful of dogs, horses, and children. No cars or dogs are allowed in the yard, and bringing children is not recommended.
Late returns will incur a £10 per day fee.
Alternatively you can complete the general contract below. This is for all hat hire outside of Royal Ascot. Should you require the Ascot contract please click here.