General Hire
General Hire INFO
Here you will find all the information you need to know about hiring from Lizzie’s Hats.
For Royal Ascot hire please go to the Royal Ascot page for more information.
Appointments
The shop isn’t open every day—please check the contact page for opening days and book an appointment to visit. You can contact via the contact page, WhatsApp, email or contact form. For WhatsApp please only call/message Monday – Saturday between 9am and 6pm.
In April, May, and June, we’re open on specific days, you can find out these days via the contact page and clicking on the ‘Appointment Booking’ button. Outside these months, appointments can be made upon request. First-time customers must visit the shop!
Hats cannot be booked online; an in-person visit is required. Postage can be arranged for those living far away; otherwise, collection is needed.
Appointments are 45 minutes, though may run longer. If you need to bring someone, let us know in advance, as space is limited. We advise against bringing children due to the shop’s size.
Please bring your outfit or a fabric swatch for the best hat match. Before your appointment, check the contact page for directions, parking info, and tips on being mindful of horses, dogs, and children.
Postal Hire
Unfortunately hats cannot be booked via the website and a visit to the shop is required to secure your selection. Postage can be arranged should you live a fair distance from the shop, otherwise it is collection only. Please ensure you’ve completed the hire contract and we’ve received payment, we’ll confirm receipt and payment.
Payment is via bank transfer or card.
Posting
You must be present for delivery on the specified day pre-arranged. Otherwise Royal Mail will NOT leave your delivery if no one is home to accept. If delivery is missed and your hat arrives late, it’s your responsibility!
Hats are sent via Royal Mail Special Delivery (by 1pm), they must be returned the same way with the agreed insurance value. Hats are your responsibility while in your possession, as they are not insured by Lizzie’s Hats.
To track the parcel your tracking number is available upon request from Lizzie, please call or WhatsApp.
If staying at a hotel, inform reception to ensure safe delivery and confirm receipt. Once the hat is posted, it is considered a hire, regardless of whether it’s worn, and no refunds will be given.
Please note: Sometimes the postman will not leave a card saying it was a missed delivery, it’s very important that you are present. This should be discussed at the time of booking, so a suitable day and time can be agreed.
Once the hat is posted it is considered a hire even if not worn no matter the circumstance and no refunds will be given.
Help & Advice
During the busy months (April, May, June), virtual advice and matching are not available—you must book an in-person appointment at the shop.
Outside these months, if you can’t visit in person, please browse my collection on the website first, where you can search by colour and style. This helps narrow down the options, as there are too many hats for me to choose from without meeting you or seeing your outfit.
Once you’ve selected some hats that catch your eye, send your choices via WhatsApp or email. I can then advise on fit and style, provide my honest opinion, and proceed with the booking.
Important Info
Hats are not insured by me whilst hired and are your responsibility until safely returned. Please protect the hat from rain. If a hat is damaged (including lost decorations, rain damage, or dents), the hirer must cover the cost of repairs. If beyond repair, the full value must be paid as stated in the hire contract. Hats should stay in their boxes when not worn and be protected. Please avoid using hat pins or altering any part of the hat, including fastenings. Makeup marks are expected and hats are cleaned before and after each hire.
Please note: Hats are for single-day wear only. If you’d like to wear your hat for a second day, I offer a discounted hire fee. Hats are non-transferable and must only be worn by the person named on the contract under any circumstance. Any hats spotted on anyone other than the hirer, an additional hire fee will apply, and I retain the right to refuse any future hires.
Hat hire is for 5 days or 7 days if posting. If hat hire is required for a longer period, we ask that you discuss this with us. If hats are returned late without notice then a fee may be charged.
Please note your booking is not complete until we received completed contract and monies are received. Please complete the contract below.
Collection & Returns
Hats can be collected from the conservatory attached to the house. They will be in named boxes (alphabetical by first name). Please check your box before leaving.
Parking is at the top entrance off the B4000 (do not enter via the “no entry” gate). After parking, walk down to the conservatory, being mindful of dogs, horses, and children. No cars or dogs are allowed in the yard, and bringing children is not recommended.
Late returns will incur a £10 per day fee.
Cancellation & Refunds
If your outfit changes, hats can be swapped before 1st June. After this date, conditions apply.
For cancellations, a full refund minus a £25 consultation fee will be given if notice is before 1st June. After 1st June, hat hire fees are non-refundable, but you can swap for another available hat. If the new hat costs less, no refund will be given, and if it costs more, you’ll need to pay the difference.
Happy browsing my collection. If you have any questions, please get in touch.
Alternatively you can complete the general contract below. This is for all hat hire out side of Royal Ascot. Should you require the Ascot contract please click here.